1. All devices are covered by a 30 day limited warranty. Our limited warranty covers manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:
• Devices that have dropped.
• Devices that have been crushed.
• Devices that have suffered damage from e-liquid leaking into the unit.
• Devices that have been exposed to water.
• Bent devices/atomizers.
• Damage to products due to user negligence.
2. All sales on E-liquids and products are final without exception; With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used can not be exchanged for another flavor or returned.
3. Customers are responsible for return shipping unless they have been sent the wrong product.
Questions pertaining to anything may be sent to this address for assistance: firstname.lastname@example.org
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All sales on E-liquids and products are final without exception; With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used can not be exchanged for another flavor or returned.
Customers are responsible for return shipping unless they have been sent the wrong product.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
1. We provide free in store pickup at any Just Vapor locations.
2. Orders that have selected the USPS First Class or USPS Priority shipping option are shipped with a delivery goal of 1-5 business days based on delivery estimates provided by USPS. This does not include processing time, which is under 48 hours ( business days ), with the exception of back ordered items which will be filled and shipped promptly upon inventory availability.
3. Expedited shipping options are available for domestic orders with Mail Express which arrives in 1-2 days after processing. Prices will vary depending on geographical location. Orders placed after 2:00 PM on business days will not ship until the following business day. Orders placed on weekends will not start processing until Monday.
4. International shipping rates and delivery times may vary. All international orders ship via United States Postal Service (USPS). Estimates are available during checkout when purchasing on www.justvapornj.com.
5. When shipping internationally, we are not responsible for knowing the Customs Policies of the countries you select to ship our product to. Shipping costs will not be included in the refund if your order does not pass inspection at the point of entry and is returned to, Just Vapor Online, the sender. In addition, we are not responsible for any exchange rate fees you might incur due to refunding your order.
6. We are not responsible for items lost in transit, items sent to the wrong address, nor international fees charged by your country or third parties.
7. Missing and damaged items must be claimed within 7 days of "Delivered" status update via the tracking information.